Contact / Customer Care

How to reach us

Email: care@naturrahome.com

Phone: (662) 368-2140

Mail: Naturra Home, 834 MS-12 STE 1004, Starkville, MS 39759

Customer Care hours

• Monday–Thursday, 10:00 a.m.–6:00 p.m. Central Time
• Friday, 10:00 a.m.–5:00 p.m. Central Time

What Customer Care helps with

• Orders, order changes, and order status
• Product questions, ingredients, and intended use
• Shipping, tracking, damaged or incorrect shipments
• Returns, refunds, and return authorization
• Membership questions, billing, and cancellation of future renewals
• Privacy requests and marketing preferences
• Accessibility assistance with this website
• Affiliate compliance questions and reports

About our mailing address

The address above is our business and legal-notice mailing address. It is not a customer storefront, retail location, or automatic returns address. Do not send products back to it. Returns require prior authorization and the return instructions Customer Care provides.

Response times

Email received during posted hours is answered in the order received, and we aim to reply within two business days. Messages received after hours, on weekends, or on holidays are answered the next business day.

Helping us help you faster

• Include your full name and the email address used on the order or account
• Include your order number when the question is about an order
• Attach photographs for damaged, leaking, or incorrect shipments
• Tell us the page address when reporting a website or accessibility issue