Shipping & Delivery

Where we ship

Orders are shipped to the delivery address submitted at checkout. Naturra Home ships within the United States and does not ship where we are not lawfully able to ship a given product.

Methods, rates, and taxes

Available shipping methods, shipping rates, applicable taxes, and estimated timing are shown during checkout before payment is authorized. The amounts shown at checkout are the amounts that apply to your order.

Delivery estimates are estimates

Any delivery timing shown is an estimate provided by the carrier and is not a guarantee. Delivery can be affected by carrier handling and capacity, weather, holidays, incorrect or incomplete addresses, and other events outside Naturra Home's reasonable control.

Your address is your responsibility

Please review your shipping address carefully before submitting an order. You are responsible for providing a complete, accurate, deliverable address. If you notice an error, contact Customer Care promptly — we will correct it when the order has not yet been handed to the carrier, but we cannot change an address once a package is in transit.

Shipment confirmation and tracking

When your order ships, we send a shipment confirmation to the email address on the order. Tracking information is included when the carrier provides it. Tracking updates come from the carrier and may lag behind the package's actual movement.

Damaged, incorrect, or missing items

Contact Customer Care at care@naturrahome.com or (662) 368-2140 as soon as you notice a problem. For damage or leaking, please include photographs of the product, the inner packing, and the outer shipping box. For an incorrect or missing item, include your order number and what you received. We review the details and provide a replacement, refund, or other appropriate resolution when we confirm a fulfillment error, transit damage, or a missing item.

Refused, undeliverable, and returned packages

If a package is refused or returned to us as undeliverable, we contact you to arrange reshipment or to process a refund of the product amount. Reshipment may require payment of additional shipping when the return resulted from an address error or refusal.

Marked delivered but not received

If tracking shows delivery and you do not have the package, check with others at the address and around the delivery location, then contact Customer Care. We will review the carrier record with you and help pursue a carrier investigation or another appropriate resolution.

Orders we cannot fulfill

Naturra Home may cancel and refund an order we are unable to fulfill, an order we reasonably suspect is fraudulent, or an order we cannot lawfully ship. If this happens, we notify you at the email address on the order.

Heat-sensitive products and delivery

Certain products, including artisan soaps, may soften, melt, discolor, or otherwise change when exposed to extreme heat. Naturra Home packages shipments with a “Fragile — Handle With Care” label, but delivered packages should still be retrieved promptly.

If a package containing artisan soap feels warm or has been exposed to high temperatures, place the unopened package in a cool, dry indoor location and allow the soap to cool completely before opening or handling it.

Heat-related or temperature-related damage believed to have occurred during shipping must be reported to Customer Care within 24 hours after carrier-confirmed delivery. Include photographs of the affected product, interior packaging, exterior shipping box, shipping label, and any visible damage so we can review the issue and, when appropriate, pursue a carrier claim.

Naturra Home is not responsible for melting, softening, discoloration, fragrance changes, texture changes, or other damage caused by a package being left for a substantial period in direct sunlight, a hot mailbox, vehicle, porch, parcel locker, or another extreme-temperature environment after carrier-confirmed delivery.

Returns

Return eligibility, authorization, and refunds are covered by our Returns, Refunds & Cancellations policy, including the 30-Day Product Satisfaction Promise. Customers are responsible for return shipping and handling, and original shipping and handling charges are nonrefundable. Do not send products back without prior authorization.