Privacy Policy

Information you give us

• Identifiers such as name, email address, phone number, shipping address, and billing address
• Order information such as the products purchased, order history, and delivery details
• Account and membership information such as login credentials and membership status
• Payment information, which is collected and processed by our payment provider — Naturra Home does not store full payment card numbers
• Communications you send us, including Customer Care messages, photographs of damaged shipments, and product feedback
• Marketing preferences and any reviews or content you choose to submit

Information collected automatically

Our hosting and security providers process technical information such as IP address, browser and device type, pages requested, and timestamps, so the site can be delivered, kept secure, and troubleshot. We do not currently run advertising cookies or cross-context behavioral advertising. If analytics or similar technologies are added, this page will be updated to name them and describe your choices.

Why we use personal information

• Processing, fulfilling, shipping, and supporting your orders
• Managing accounts and recurring memberships, including renewal notices and billing
• Answering Customer Care questions and resolving order problems
• Sending transactional messages such as order, shipping, membership, and legal notices
• Sending marketing messages when you have opted in, with an unsubscribe option in every marketing email
• Preventing fraud, securing the website, and enforcing our Terms
• Meeting legal, tax, accounting, and recordkeeping obligations

Who we share information with

We share personal information only as needed with service providers that work on our behalf — website hosting, payment processing, order fulfillment and shipping carriers, email and messaging delivery, and professional advisors. These providers may use the information only to perform services for Naturra Home.

We may also disclose information when required by law or valid legal process, to protect the rights, property, or safety of Naturra Home, our customers, or the public, or in connection with a merger, acquisition, or sale of assets, in which case this policy continues to apply to the transferred information.

We do not sell your personal information

Naturra Home does not sell personal information and does not share it for cross-context behavioral advertising. We do not knowingly use or disclose sensitive personal information for purposes beyond those permitted by law.

How long we keep information

We keep personal information only as long as needed for the purpose it was collected, plus any period required for legal, tax, warranty, dispute, or recordkeeping obligations. Order and transaction records are typically retained longer than marketing preferences because tax and accounting law requires it.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle, including limiting internal access to those who need it and relying on providers that maintain their own protections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your privacy rights

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to legal exceptions
• Request a portable copy of information you provided
• Opt out of marketing communications at any time
• Appeal a decision we make about a privacy request
• Be free from discrimination for exercising a privacy right

How to make a privacy request

Send requests to care@naturrahome.com or call (662) 368-2140. Include enough detail for us to locate your information. We verify requests before acting on them, typically by confirming details associated with your account or order, and we respond within the time applicable law requires. An authorized agent may submit a request on your behalf with proof of authorization.

Children's privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact Customer Care and we will delete it.

Where information is processed

Naturra Home operates in the United States, and personal information is processed and stored in the United States by us and our service providers.

Changes to this policy

We may update this policy as our products, technology, or vendors change. The effective date on this page shows when the current version took effect, and material changes will be highlighted here.

Contact us about privacy

Naturra Home, 834 MS-12 STE 1004, Starkville, MS 39759. Email care@naturrahome.com or call (662) 368-2140.