Returns, Refunds & Cancellations

30-Day Product Satisfaction Promise

We want you to feel confident trying Naturra Home. If you are not satisfied with an eligible physical product, contact Customer Care no later than 30 calendar days after carrier-confirmed delivery. We will review your request and provide the applicable return instructions.

A return request must be received no later than 30 calendar days after carrier-confirmed delivery. Prior authorization from Naturra Home is required. Do not send products to the public business mailing address. Customer Care will provide the authorized return instructions and return address.

Prior authorization is required

Returns are accepted only with prior authorization from Naturra Home. Contact Customer Care first; if your request is approved, we issue a Return Merchandise Authorization (RMA) and the return instructions and address to use.

Do not send anything back before you receive authorization. Unauthorized returns may be refused or returned to you at your expense, and products sent to our public mailing address without authorization cannot be processed.

Approved returns should be shipped within five (5) business days after authorization is issued.

Shipping, handling, and refunds

We recommend a trackable return service; Naturra Home is not responsible for authorized returns lost or damaged on the way back to us. Naturra Home may use photographs, delivery records, packaging information, and other reasonable documentation to review a claim.

• Customers are responsible for all return shipping and handling costs for every return, including satisfaction or preference returns
• Original shipping and handling charges are nonrefundable
• Refunds under the 30-Day Product Satisfaction Promise apply only to the eligible product price actually paid, excluding original and return shipping and handling
• Naturra Home pays the cost to ship a replacement only when we confirm the problem resulted from an incorrect item, a fulfillment error, a product defect, carrier damage, or another issue attributable to Naturra Home or the carrier
• When a confirmed Naturra Home or carrier issue is resolved with a replacement, that replacement is shipped at no additional charge to you

Condition of returned products

One eligible product may be opened for reasonable evaluation under the 30-Day Product Satisfaction Promise. Products used beyond a reasonable evaluation may be declined.

Empty, substantially consumed, deliberately damaged, altered, diluted, refilled, contaminated, misused, or customer-damaged products are not eligible for return. All other items must be unopened, unused, undamaged, in their original packaging, and in commercially resalable condition, unless the product was defective, damaged in transit, incorrectly shipped, or applicable law requires otherwise.

Bundles, multipacks, and collections

Bundles, multipacks, and collections must be returned with all original contents included. One item may be opened for reasonable product evaluation. Every remaining item must be unopened, unused, undamaged, in its original packaging, and in commercially resalable condition.

A bundle, multipack, or collection with missing contents, more than one opened item, substantially used products, or products that cannot be resold may be declined or may receive an adjusted refund reflecting the missing or ineligible contents.

Seasonal and limited-availability products

Seasonal and limited-availability scents are time-sensitive because their resale period is limited. To qualify for a return, seasonal products — other than one item reasonably opened for evaluation — must be returned promptly within the 30-day request period and must remain unopened, unused, undamaged, in their original packaging, and commercially resalable.

A seasonal product identified as final sale before purchase is not eligible for a voluntary return, subject to applicable law. Damaged, defective, or incorrectly shipped seasonal products remain reviewable through Customer Care.

Heat-sensitive products and delivery

Certain products, including artisan soaps, may soften, melt, discolor, or otherwise change when exposed to extreme heat. Naturra Home packages shipments with a “Fragile — Handle With Care” label, but delivered packages should still be retrieved promptly.

If a package containing artisan soap feels warm or has been exposed to high temperatures, place the unopened package in a cool, dry indoor location and allow the soap to cool completely before opening or handling it.

Heat-related or temperature-related damage believed to have occurred during shipping must be reported to Customer Care within 24 hours after carrier-confirmed delivery. Include photographs of the affected product, interior packaging, exterior shipping box, shipping label, and any visible damage so Naturra Home can review the issue and, when appropriate, pursue a carrier claim.

Naturra Home is not responsible for melting, softening, discoloration, fragrance changes, texture changes, or other damage caused by a package being left for a substantial period in direct sunlight, a hot mailbox, vehicle, porch, parcel locker, or another extreme-temperature environment after carrier-confirmed delivery.

When Naturra Home confirms that damage resulted from carrier handling, transit conditions, defective packaging, or another issue attributable to Naturra Home or the carrier, we provide an appropriate replacement or product-price refund. Replacement shipping is provided at no additional charge when a replacement is the approved resolution.

Handcrafted variation

Naturra Home artisan soaps are handmade in small batches. Color, pattern, shape, texture, finish, and minor size variations are natural characteristics of handcrafted products. These variations make each bar unique and do not ordinarily indicate damage or a product defect.

Normal handcrafted variation alone is not a defect. Genuine contamination, incorrect products, transit damage, or substantial quality problems remain reviewable through Customer Care.

Inspection and approval

Every returned shipment is inspected when it arrives. We notify you whether the return is approved and, if it is not, explain why and discuss options with you.

Refund method and timing

Approved refunds are issued to the original payment method after the return has been received, inspected, and approved. We generally initiate an approved refund within seven (7) business days of approval.

Once a refund is initiated, the time it takes to post to your account is controlled by your bank or card issuer and is outside Naturra Home's control.

Items that may be ineligible

Final-sale, personalized, clearance, hygiene-sensitive, or substantially used items may be ineligible for return when that status is clearly identified before purchase, subject to applicable law.

Damaged, defective, or incorrect orders

Contact Customer Care promptly at care@naturrahome.com or (662) 368-2140 with your order number and photographs of the product and shipping packaging where applicable. When we confirm the issue, we provide a replacement, refund, or other appropriate resolution at no additional cost to you.

Canceling a product order

Cancellation after an order is submitted is not guaranteed, because orders begin processing quickly. Contact Customer Care as soon as possible and we will cancel the order if it has not yet been prepared or handed to the carrier. If it has already shipped, the return process above applies.

Membership is separate

The 30-Day Product Satisfaction Promise applies to eligible physical products only. Membership, activation, and automatic-renewal charges remain governed by the Membership & Automatic Renewal Terms. Returning a product does not cancel a membership, and canceling a membership does not create or cancel a product return.

Return abuse and misuse

To the extent permitted by law, Naturra Home may refuse or limit voluntary returns where there is reasonable evidence of abuse, such as returning substantially used or empty product, returning refilled or tampered-with product, returning merchandise not purchased from Naturra Home, misrepresenting an item's condition, or repeated return activity inconsistent with ordinary consumer use. Nothing in this section limits rights that cannot legally be waived.

Your legal rights

This policy does not waive or restrict consumer rights that cannot legally be waived. Where federal, state, or local law gives you greater rights, that law controls.