Your Privacy Choices

How to submit a request

Send your request to care@naturrahome.com with the subject line "Privacy Request," or call (662) 368-2140 during posted hours. Tell us which request you are making and include the email address, order number, or account information we would use to locate your records.

Naturra Home does not currently use an automated privacy request portal. Using the email path above reaches the same team and receives the same handling.

Requests you can make

• Access — ask what personal information we hold about you and how it is used.
• Correction — ask us to correct inaccurate personal information.
• Deletion — ask us to delete personal information we are not required to keep.
• Portability — ask for a copy of certain information in a usable format.
• Opt out — ask us to stop any processing that qualifies as targeted advertising, sale, or sharing under your state's law.
• Appeal — ask us to reconsider a decision on a request where an appeal right applies.

Marketing preferences

Every marketing email includes an unsubscribe link, and you can also ask Customer Care to remove you from marketing messages. We will still send transactional messages you need, such as order, membership, or support communications.

Cookies and analytics controls

You can manage cookies through your browser settings, including blocking or deleting them. Some site features may not work as expected if you block cookies. If your browser or device sends a recognized opt-out preference signal, we honor it where the law requires.

Verifying your identity

To protect your information, we verify who you are before acting on a request. Verification usually means confirming details that match our records. If we cannot verify you, we will explain why and what else we would need.

Authorized agents

You may use an authorized agent to submit a request where the law allows. We may ask for written proof of the agent's authority and may still verify your identity directly.

Timing and outcome

We acknowledge requests and respond within the time applicable law allows, and we will tell you if an extension is permitted and needed. If we cannot honor part of a request, we explain the reason.

Which rights are legally available to you depends on your state of residence and the circumstances of your request.

No fee for most requests

We do not charge for handling privacy requests, except where a request is excessive or repetitive and the law permits a fee. We would tell you before any fee applied.