Affiliate Policies & Procedures

Independent status

Affiliates are independent contractors. Affiliates are not employees, agents, partners, franchisees, or legal representatives of Naturra Home, and have no authority to bind Naturra Home, make commitments on its behalf, open accounts in its name, or speak for the company.

Affiliates are responsible for their own business decisions, expenses, licenses where required, and tax obligations.

Truthful representation and approved materials

• Use Naturra Home approved product information, imagery, and claim language.
• Do not paraphrase approved claims in a way that changes their meaning.
• Do not create your own product literature, labels, packaging renderings, or comparison charts without written approval.
• Correct any statement promptly once you learn it is inaccurate.

Claim restrictions

• Income and lifestyle: no guarantees, no typical-earnings figures, no implied wealth, and no rank timelines. Follow the Income Disclosure.
• Product performance: only approved, substantiated statements about what a product does.
• Health and medical: no treatment, cure, prevention, disinfecting, antibacterial, or therapeutic claims.
• Safety: no child-safe, pet-safe, non-toxic, chemical-free, or hypoallergenic claims.
• Environmental: no eco-friendly, green, sustainable, biodegradable, or similar claims outside the Environmental Marketing Guidelines.
• Origin: apply origin statements only to the specific products Naturra Home has verified; never describe the whole catalog as U.S.-made or U.S.-sourced.

Identify yourself clearly

Always present yourself as an Independent Naturra Home Affiliate in advertising, social profiles, listings, and conversation. Never present a personal account, page, group, or site as an official Naturra Home channel.

Prohibited conduct

• Spam, bulk unsolicited messaging, and purchased contact lists
• Harassment, pressure tactics, repeated contact after someone declines, or exploiting vulnerable people
• Deceptive recruiting, including hiding costs or implying employment
• Impersonating Naturra Home, its owners, employees, or other Affiliates
• Cross-recruiting Affiliates or customers of Naturra Home to another program using company relationships or data
• Unauthorized paid advertising on the Naturra Home brand name where the operative agreement prohibits it

Privacy, consent, and data

Collect and use customer information only for the purpose it was given, obtain consent where required for calls, texts, and email marketing, honor opt-out requests immediately, and keep customer data secure. Do not share customer or Affiliate lists with third parties.

Brand, logo, domains, and handles

• Use only official Naturra Home logos, product photography, and label artwork.
• Do not alter, recolor, stretch, crop, or re-letter brand assets or labels.
• Do not register domains, social handles, email addresses, or ad accounts that could be mistaken for official Naturra Home channels.
• Do not list Naturra Home products on unauthorized marketplaces or resale platforms.

Customers, orders, and documentation

• Place orders only with the customer's knowledge and authorization, using accurate information.
• Never open an account, membership, or order in another person's name.
• Keep records of retail customer activity as required by the operative agreement, and provide receipts and policy links to customers.
• Direct customers to Naturra Home Customer Care for order, return, and privacy handling.

No inventory loading; optional collections

No physical product purchase is required to become or remain an Affiliate. Do not purchase, or encourage anyone to purchase, product for the purpose of qualifying for compensation or rank. Optional collections, including the $129.99 Signature Collection Launch Pack, provide no rank or pay advantage.

Confidentiality

Nonpublic information provided by Naturra Home, including customer and downline data, remains confidential, may be used only to operate your Naturra Home business, and must be returned or destroyed when participation ends.

Monitoring, correction, and enforcement

Naturra Home monitors public Affiliate marketing and reviews reported concerns. We may request correction or removal of noncompliant material, require additional disclosures, restrict certain activity, or suspend or terminate participation in accordance with the operative agreement and applicable law. Affiliates are expected to cooperate with a compliance review and to keep reasonable business records.

Reporting a concern

Report suspected noncompliance, misleading claims, or misuse of the Naturra Home brand to care@naturrahome.com or (662) 368-2140. Include links, screenshots, dates, and the platform where you saw the content.